Frequently Asked Questions
Contacting Us
What Are Your Opening Hours?
We are open Tuesday - Friday from 7am to 3pm and Saturday from 8am to Midday. Our bakery is closed on Sundays, however we still offer delivery on this day. Please bear in mind that during quiet periods we may close early.
How Can I Get in Touch?
Ordering
How Much Notice Do You Require?
We require 2 days' notice. However, you can order several months in advance. In any case, you can choose the delivery/collection time at the checkout. If you need a cake at short notice, get in touch and we'll see what we can do.
For wedding cakes, we recommend ordering at least 3 months in advance. However, depending on how busy we are, we may have availability at much shorter notice.
Brownies can be ordered for next-day delivery. Delivery for brownies is available Wednesday, Thursday, Friday, and Saturday. However, you can also choose a delivery date several months in advance.
Storage?
We recommend storing your cake or brownies in the fridge and taking them out a few hours before you plan to serve them to allow them to come up to room temperature.
Shelf Life?
All our cakes will keep for 5 days after delivery/collection, with the exception of cakes containing fresh fruit, which should be eaten within 2 days.
Our brownies will also keep for around 5 days and will have a "use by" date on the box.
Can I Cancel My Order?
You may, for any reason, cancel or postpone your order. A full refund will be given for cancellations made up to 5 days before your order is due. Cancellations made within 5 days of your order due date will not be refunded.
Delivery & Collection
Do You Deliver?
We offer FREE delivery on all orders over £40 to the majority of Sussex, click here to see our delivery postcodes.
We also offer nationwide delivery for our brownies.
Can I Choose a Delivery Date?
You will be able to choose a delivery/collection date at the checkout when you place your order.
What Time Will My Order Be Delivered?
For Cakes: After choosing your delivery date, you will either be able to choose our free all-day delivery or a paid-for delivery time of your choosing. If you choose the free delivery option, you will receive an email and SMS the day before with your allocated delivery time slot.
For Brownies: We use Royal Mail for brownie delivery. We offer 2 options, guaranteed and 1st class. Guaranteed delivery will be delivered before 1pm, while 1st class can be any time between 8am and 6pm.
Can I Collect?
You can collect any of our products, including wedding cakes from our Hove bakery.
What Time Can I Collect?
You will be able to choose a collection time when you place your order. It is important that you collect as close to this time as possible as we may either be closed or still preparing your order.
What If There's Something Wrong With My Order?
If there is a problem with the product that you have received you must take a photo immediately and get in touch, we require a photo to determine how the issue may have occurred and who is at fault, without a photo this can not be determined and we will not take responsibility for any issue that has occurred.