Frequently Asked Questions

We need 48 hours' notice for most cakes, and you can book up to 18 months ahead. You choose your delivery or collection date when you order. If you need a cake sooner, get in touch and we'll see what we can do.

For wedding cakes, we recommend booking around 3 months ahead, but if we have availability we can sometimes take an order with as little as 48 hours' notice.

Brownies and cookies are delivered Wednesday to Saturday. Order by midnight and we'll post them the next day, so they should arrive the day after. You can also choose a delivery date months ahead.

We recommend storing your cake or brownies in the fridge and taking them out a few hours before you plan to serve them to allow them to come up to room temperature.

Wedding cakes must be refrigerated for at least 2 hours prior to transport. Cakes and cupcakes require 1 hours of refrigeration prior to transportation.

All our cakes will keep for 5 days after delivery/collection, with the exception of cakes containing fresh fruit, which should be eaten within 2 days.

Our brownies and cookies will also keep for around 5 days and will have a "use by" date on the box.

We take all orders via the website, this process has been designed to be as simple and easy as possible, you simply:

1. Select your product, add it to the cart.
2. Choose your delivery or collection date. For posted orders, choose the day you'd like it to arrive.
3. Pay securely via debit or credit card. You will receive an order confirmation via email once the order has been placed.

You may, for any reason, cancel or postpone your order. A full refund will be given for cancellations made up to 5 days before your order is due. Cancellations made within 5 days of your order due date will not be refunded.

All our products can be frozen, simply fully wrap in clingfilm, carefully place in the freezer and defrost in the fridge (still wrapped in clingfilm).

Allergens for each product are clearly listed at the bottom of the product page for your cake, brownie, cookie, or cupcake, in the allergy information section. You can also find a complete list and our public liability insurance here - Allergy Information

For most cakes, you can add a piped message on top for £5. For brownies and cookies, we offer a handwritten gift card free of charge. You’ll be able to select your message option when placing your order.

Yes, we do! In addition to the non-custom cake options available on our website, we can also create any cake you can imagine. Simply send us a message through the website to discuss your ideas.

We offer free delivery on all orders over £60 across Sussex, Surrey and London. Click here to see which products we can deliver to your address. You can choose your delivery date at the checkout.

For all celebration and wedding cakes you will be able to choose a delivery/collection date at the checkout when you place your order.

For brownies, cookies and taster boxes sent by post, choose the day you'd like it to arrive. Order by midnight and we'll post it the next day by Royal Mail Tracked 24, so it should arrive the day after. For example, order by midnight on Monday, we post on Tuesday and it arrives on Wednesday. Brownies and cookies arrive Wednesday to Saturday. Taster boxes are posted on Wednesdays, so they arrive on a Thursday. Now and then it takes an extra day.

For Cakes: After choosing your delivery date, you will either be able to choose our free all-day delivery or a paid-for delivery time of your choosing. If you choose the free delivery option, you will receive an email and SMS the day before with your allocated delivery time slot and tracking information.

For Brownies: We use Royal Mail for brownie and cookie delivery. This can be any time between 8am and 6pm.

You can collect any of our products, including wedding cakes from our Burgess Hill bakery.

You will be able to choose a collection time when you place your order. It is important that you collect as close to this time as possible as we may either be closed or still preparing your order.

At Harry Batten, we stand behind everything we bake. If something has gone wrong with your order and it's down to us, for example it was damaged before it reached you, it isn't what you ordered, or there's a problem with the quality, we'll put it right. That might be a replacement, a partial refund or a full refund, depending on what's happened.

Just get in touch within 48 hours of receiving your order with your order number, a short description of the problem and a photo, so we can see what's gone wrong.

We can't offer a refund where there's nothing wrong with the bake itself, for example if it simply wasn't to your taste, or if it was damaged after delivery or collection, or wasn't stored as advised.

Any refund goes back to your original payment method and can take 5 to 7 working days to show, depending on your bank. This doesn't affect your statutory rights.

For all products: customers can choose a delivery or collection date at checkout. If collecting, you must select a specific time, and no further correspondence will follow after the confirmation email.

For cake deliveries: a 2-hour delivery window is provided the day before via email and SMS.

For brownies, cookies and taster boxes: you'll get a Royal Mail tracking number on the day we post your order, the day before your delivery date.

We are open Tuesday to Friday from 8am to 3pm and Saturday from 10am to 11am. Our bakery is closed on Sundays and Mondays. Please bear in mind that during quiet periods we may close early.

You can email us:

• Click here for general enquiries.

Call us at 01444229884

We can be hard to find, so follow the instructions here How To Find Us