Terms and Conditions
Harry Batten Cakes registered address is 6 High Street, Lindfield, West Sussex RH16 2HH.
All goods are subject to availability, we reserve the right to substitute goods to an equal or higher value if the products that you require are not available. We will endeavour to contact you before substitution, however deliveries are time critical, and there may not be time to contact you.
We accept payment via Visa, Mastercard and cash in £ sterling only. All orders are credit card sanctioned before dispatch. This means that you must provide us with the correct details, before the order is processed. You will be required to provide the registered address of the Credit Card holder. This is used to validate your order. Incorrect details given will result in a delay in processing your order.
Cancellations or Postponements
You may, for any reason, cancel or postpone your order up to 5 days before the order is due. Cancellations can be made on the by telephone or via email and a full refund will be given. In the unlikely event of you cancelling within 24 hours of the order date a refund of 80% will be given, 20% is retained for the work already carried out on your order.
If for any reason you decide to make changes to your order please do this via email with at least 24 hours notice.
Your complete satisfaction is very important to us. If you have any complaints regarding our products or service, please email us via our contact page or call us on 07730346597
We welcome any large business orders, and can personalise your delivery with sufficient notice. Please contact us to discuss your requirements.
We can only deliver to the following postcodes RH16, RH17, RH15, TN22, BN5, BN6, BN45, BN8, RH18, RH19, this is charged at a flat rate of £2.95. Please ensure that we have the correct address for delivery, we cannot accept responsibility for an incorrect address. If the delivery address is a business address, the parcel will deem to have been delivered if it is signed for at reception. We regret that we cannot accept orders from, or send deliveries to, an address with a PO Box number.
Delivery of up to 30 miles is free with orders over £225, this covers the following areas: Haywards Heath, Burgess Hill, Lewes, East Grinstead, Crawley, Brighton, Hove, Horsham, Rottingdean, Worthing, Reigate, Royal Tunbridge Wells, Caterham, Eastbourne. Delivery is available outside of this region but will be subject to a surcharge. Collection from our Bakery in Mid Sussex is also available. Some larger cakes will require us to assemble after delivery which can take up to an hour, so please bear this in mind when arranging a delivery time.
If you are not satisfied with your order in any way Harry Batten Cakes will refund your order 100%
Harry Batten Cakes will never share customer information with any third party. Payment details are
COVID-19. We would like to reassure our customers that we take the current risks very seriously. We adhere to the WHO guidelines to minimise the risk of spreading COVID-19. Sanitising hand-wash is provided to all our staff and regular thorough washing promoted. Sanitising hand-wash is also provided for customers, sample cakes are placed on disposable plates along with individually wrapped forks.
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