Terms and Conditions

Definitions

Harry Batten Cakes registered address is 6 High Street, Lindfield, West Sussex RH16 2HH.  

Products

All goods are subject to availability, we reserve the right to substitute goods to an equal or higher value if the products that you require are not available. We will endeavour to contact you before substitution, however deliveries are time critical, and there may not be time to contact you.

We accept payment via Visa, Mastercard and cash in £ sterling only. All orders are credit card sanctioned before dispatch. This means that you must provide us with the correct details, before the order is processed. You will be required to provide the registered address of the Credit Card holder. This is used to validate your order. Incorrect details given will result in a delay in processing your order.

Cancellations or Postponements 

You may, for any reason, cancel or postpone your order up to 5 days before the order is due.  Cancellations can be made on the by telephone or via email and a full refund will be given. In the unlikely event of you cancelling within 24 hours of the order date a refund of 80% will be given, 20% is retained for the work already carried out on your order.

Cake changes

If for any reason you decide to make changes to your order please do this via email with at least 24 hours notice. 

Complaints

Your complete satisfaction is very important to us. If you have any complaints regarding our products or service, please email us via our contact page or call us on 07730346597

Corporate Orders

We welcome any large business orders, and can personalise your delivery with sufficient notice. Please contact us to discuss your requirements.

Delivery 

Celebration Cakes

We can only deliver to the following postcodes RH16, RH17, RH15, TN22, BN5, BN6, BN45, BN8, RH18, RH19, this is charged at a flat rate of £2.95. Please ensure that we have the correct address for delivery, we cannot accept responsibility for an incorrect address. If the delivery address is a business address, the parcel will deem to have been delivered if it is signed for at reception. We regret that we cannot accept orders from, or send deliveries to, an address with a PO Box number. 

Collection from our lindfield bakery is available, you can choose how to receive your order at the checkout.
Wedding Cakes

Delivery of up to 30 miles is free with orders over £225, this covers the following areas: Haywards Heath, Burgess Hill, Lewes, East Grinstead, Crawley, Brighton, Hove, Horsham, Rottingdean, Worthing, Reigate, Royal Tunbridge Wells, Caterham, Eastbourne. Delivery is available outside of this region but will be subject to a surcharge. Collection from our Bakery in Mid Sussex is also available. Some larger cakes will require us to assemble after delivery which can take up to an hour, so please bear this in mind when arranging a delivery time.

Refund Policy

If you are not satisfied with your order in any way Harry Batten Cakes will refund your order 100%

Consultations

COVID-19. We would like to reassure our customers that we take the current risks very seriously. We adhere to the WHO guidelines to minimise the risk of spreading COVID-19. Sanitising hand-wash is provided to all our staff and regular thorough washing promoted. Sanitising hand-wash is also provided for customers, sample cakes are placed on disposable plates along with individually wrapped forks. 

Privacy Policy

Your privacy is important to us and Harry Batten Cakes takes this issue very seriously.

Our policy on Privacy is detailed below and we would ask that you read this carefully so that you are aware of how your personal data will be dealt with when you use our website.

Any amendments to our policy will be posted onto our home page, but, in any event, your data will only be used for legitimate business purposes.

Our Use of Cookies

We may work with third parties to research certain usage and activities on our website on our behalf. No personal information about you is shared except to the extent that it is required to be used by a third party or parties for providing such research, and in the course of conducting this research we, and/or these third parties may place a unique “cookie” on your browser.

A cookie is a small file which is sent to your browser and stored on your computer’s hard disc and helps us understand and track your use of the site and where it can improve the information and services provided.

There are two different types of cookies:-

Session cookies – these are temporary and are erased when you close your internet browser.
Persistent cookies – these remain on your hard drive until you erase them or they expire at a pre-set deletion date.

We use cookies to gather information on IP addresses, to analyse trends, administer the site, track users movements on the site and gather broad demographic information for aggregate use and to learn which advertisements bring users to our website.

IP addresses are not linked to other personally identifiable information, with the exception of that stored in certain cookies for analysis during the application process for products on this website. Any information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.

The types of cookies we set are detailed below.

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous for, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Use of Data

Each time that you use our website to look for a product or service that we provide we may request certain information that is necessary for us to process your request.

This information may include your name, address, e-mail address and contact telephone numbers, but may not be limited to these details as this will be dependent upon your requirements.

No personal information will be disclosed to any third party unless we have received your Express Consent to do so.

Disclosure of information may be made to third parties where it is necessary to complete a request from you for one of our services. These will include our professional advisers, who must adhere to strict confidentiality codes, and any providers of insurance products who require the information to process and administer any policies that you may require.

We will utilise your information to process any transactions that you have requested and for our own internal administration and monitoring purposes.
Harry Batten Cakes will use your information to maintain contact with you in order to provide the best possible service standards and to provide you with information in relation to products or offers that we believe might be of interest to you.

Unless we have your express consent, none of your information will be disclosed to third parties for marketing purposes.

Data Protection

Harry Batten Cakes complies with the requirements of the Data Protection Act, 1998 and we are registered in accordance with all applicable legislation.
Amending your details

In the event that you wish to amend or in any way modify the information that we hold for you then please contact us and we will make all of the necessary changes.

Consent

By disclosing information to us via our website or by telephone, you consent to Harry Batten Cakes collecting, storing and processing your personal data in the manner set out in this Privacy Policy.

Harry Batten Cakes may utilise some information supplied to us as testimonials but we will not disclose any contact details on any material used.


How to Contact Us


In the event that you might have any questions or concerns in relation to any information that we might hold about you, please get in touch with us via our contact page and we will go through these with you.