Terms and Conditions

Definitions

Harry Batten Cakes registered address is 6 High Street, Lindfield, West Sussex RH16 2HH.  

Products

All goods are subject to availability, we reserve the right to substitute goods to an equal or higher value if the products that you require are not available. We will endeavour to contact you before substitution, however deliveries are time critical, and there may not be time to contact you.

We accept payment via Visa, Mastercard and cash in £ sterling only. All orders are credit card sanctioned before dispatch. This means that you must provide us with the correct details, before the order is processed. You will be required to provide the registered address of the Credit Card holder. This is used to validate your order. Incorrect details given will result in a delay in processing your order.

Cancellations or Postponements 

You may, for any reason, cancel or postpone your order up to 5 days before the order is due.  Cancellations can be made on the by telephone or via email and a full refund will be given. In the unlikely event of you cancelling within 24 hours of the order date a refund of 80% will be given, 20% is retained for the work already carried out on your order.

Cake changes

If for any reason you decide to make changes to your order please do this via email with at least 24 hours notice. 

Complaints

Your complete satisfaction is very important to us. If you have any complaints regarding our products or service, please email us via our contact page or call us on 07730346597

Corporate Orders

We welcome any large business orders, and can personalise your delivery with sufficient notice. Please contact us to discuss your requirements.

Delivery 

Celebration Cakes

We can only deliver to the following postcodes RH16, RH17, RH15, TN22, BN5, BN6, BN45, BN8, RH18, RH19, this is charged at a flat rate of £4.95. Please ensure that we have the correct address for delivery, we cannot accept responsibility for an incorrect address. If the delivery address is a business address, the parcel will deem to have been delivered if it is signed for at reception. We regret that we cannot accept orders from, or send deliveries to, an address with a PO Box number. 

Collection from our lindfield bakery is available, you can choose how to receive your order at the checkout.
Wedding Cakes

Delivery of up to 30 miles is free with orders over £225, this covers the following areas: Haywards Heath, Burgess Hill, Lewes, East Grinstead, Crawley, Brighton, Hove, Horsham, Rottingdean, Worthing, Reigate, Royal Tunbridge Wells, Caterham, Eastbourne. Delivery is available outside of this region but will be subject to a surcharge. Collection from our Bakery in Mid Sussex is also available. Some larger cakes will require us to assemble after delivery which can take up to an hour, so please bear this in mind when arranging a delivery time.

Refund Policy

If you are not satisfied with your order in any way Harry Batten Cakes will

Privacy Policy

Harry Batten Cakes will never share customer information with any third party. Payment details are 

Consultations

COVID-19. We would like to reassure our customers that we take the current risks very seriously. We adhere to the WHO guidelines to minimise the risk of spreading COVID-19. Sanitising hand-wash is provided to all our staff and regular thorough washing promoted. Hand to face contact is kept to an absolute minimum. Sanitising hand-wash is also provided for customers, sample cakes are placed on disposable plates along with individually wrapped knives and forks. 

Cookie Policy

A cookie is a small text file stored on a user’s computer whilst they are browsing a website. Cookies are used on our site to track statistics, and to keep track of what you have ordered.

To be able to order products from this website you need to have cookies enabled. If you do not have cookies enabled you will still be able to view the website for browsing and research.

Our cookies do not store personal information such as credit card details. Please note, that cookies can not harm your computer, they are purely informational.

Our website uses cookies to allow basic function, such as adding items to the basket, logging into an account, or other persistent information.