At Harry Batten, we stand behind the quality of everything we bake. If you are anything less than fully happy with your order, we will refund you 100% without fuss.

To request a refund, simply contact us within 48 hours of receiving your order and provide your order number along with a brief description of the issue. We may ask for a photo so we can understand what went wrong and improve our service.

Refunds apply to all products, including cakes, brownies, cookies, and seasonal items. Once approved, refunds will be processed back to your original payment method. Please allow up to 5–7 working days for the refund to appear, depending on your bank.

This guarantee does not affect your statutory rights. Your satisfaction is our priority, and we’ll always do our best to make things right.