At Harry Batten, we stand behind the quality of everything we make. If there’s a genuine issue with your order, we’ll do everything we can to put it right, whether that’s a replacement, partial refund or full refund, depending on the circumstances.

If you believe there’s a problem with your order, please contact us within 48 hours of receiving it, quoting your order number and providing a brief description of the issue. We may ask for photographs to help us understand what has happened and investigate the matter.

This guarantee applies to all of our products, including cakes, brownies, cookies and seasonal items. Where a refund is agreed, it will be returned to your original payment method. Please allow 5–7 working days for the funds to appear, depending on your bank.

This guarantee covers genuine issues relating to the quality, condition or accuracy of your order. It does not apply where products have been consumed, stored incorrectly, damaged after delivery or where there is no fault with the product or service provided.

Nothing in this guarantee affects your statutory rights. We genuinely want every customer to be delighted with their order, and if we’ve made a mistake, we’ll always work quickly to make it right.