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Description
Discover the refined craftsmanship of our Custom Cake, expertly created by Harry Batten to meet your precise requirements. Each cake is a distinctive focal point for celebrations across London, Sussex, and Surrey, combining exceptional flavour with a tailored design that reflects your vision. To guarantee your expectations are met with exactitude, please contact us before placing your order so we can customise every element to your liking.
Our cakes are entirely 100% vegetarian and prepared in kitchens that manage a variety of common allergens. Please be aware that fondant decorations may include wire supports and are not suitable for consumption. We maintain full transparency regarding allergen content for your safety:
- Contains Gluten, Milk, Egg, Tree Nuts, & Soya.
- "Lemon" flavoured options may contain Nitrates.
- Produced in facilities handling Gluten, Milk, Egg, Tree Nuts, Peanuts, Nitrates, and Soya.
To accommodate diverse dietary needs, we provide:
- Vegan cakes containing Gluten and Soya, prepared within the same allergen-aware environment.
- Gluten Friendly/Made Without Gluten Containing Ingredients options that include Egg, Milk, Tree Nuts, and Soya.
Choosing our Custom Cake means selecting more than a dessert; it is an elegant statement that complements your event. Our dedication to bespoke quality ensures each cake is a work of art, designed to impress visually and satisfy the palate with every bite.
Portion Sizes
Personalisation
At Harry Batten, we stand behind the quality of everything we bake. If you are anything less than fully happy with your order, we will refund you 100% without fuss.
To request a refund, simply contact us within 48 hours of receiving your order and provide your order number along with a brief description of the issue. We may ask for a photo so we can understand what went wrong and improve our service.
Refunds apply to all products, including cakes, brownies, cookies, and seasonal items. Once approved, refunds will be processed back to your original payment method. Please allow up to 5–7 working days for the refund to appear, depending on your bank.
This guarantee does not affect your statutory rights. Your satisfaction is our priority, and we’ll always do our best to make things right.
FAQ's
How do I place an order?
We take all orders via the website, this process has been designed to be as simple and easy as possible, you simply:
- Select your product, add it to the cart.
- Choose your delivery date for cakes or your dispatch date for nationwide delivery or collection date for any product.
- Pay securely via debit or credit card. You will receive an order confirmation via email once the order has been placed.
What is the shelf life of your bakes?
All our cakes will keep for 5 days after delivery/collection, with the exception of cakes containing fresh fruit, which should be eaten within 2 days.
Our brownies and cookies will also keep for around 5 days and will have a "use by" date on the box.
Can you do a custom cake?
Yes, we do! In addition to the non-custom cake options available on our website, we can also create any cake you can imagine. Simply send us a message through the website to discuss your ideas.
How much notice do you require?
We require 2 days' notice. However, you can order several months in advance. In any case, you can choose the delivery/collection time at the checkout. If you need a cake at short notice, get in touch and we'll see what we can do.
For wedding cakes, we recommend ordering at least 3 months in advance. However, depending on how busy we are, we may have availability at much shorter notice.
Brownies can be ordered for next-day delivery. Delivery for brownies is available Wednesday, Thursday, Friday, and Saturday. However, you can also choose a delivery date several months in advance.
