Delivery & Collection Information
Our Guarantee
Order Times

Choose your delivery date at checkout

Order by midnight and we'll post it the next day by Royal Mail Tracked 24, so it should arrive the day after. For example, order by midnight on Monday, we post on Tuesday and it arrives on Wednesday. Delivery days are Wednesday to Saturday. Next day delivery isn't guaranteed, and now and then it takes an extra day. You'll get a tracking number once it's on its way.

Free delivery on postal orders over £60. We can't be held responsible for a missed delivery or an incomplete address.

At Harry Batten, we stand behind the quality of everything we bake. If you are anything less than fully happy with your order, we will refund you 100% without fuss.

To request a refund, simply contact us within 48 hours of receiving your order and provide your order number along with a brief description of the issue. We may ask for a photo so we can understand what went wrong and improve our service.

Refunds apply to all products, including cakes, brownies, cookies, and seasonal items. Once approved, refunds will be processed back to your original payment method. Please allow up to 5 to 7 working days for the refund to appear, depending on your bank.

This guarantee does not affect your statutory rights. Your satisfaction is our priority, and we’ll always do our best to make things right.

Order by midnight and we'll post it the next day by Royal Mail Tracked 24, so it should arrive the day after. Choose your delivery date at checkout.

Ingredients & Allergens

100% Vegetarian.

All brownie flavours contain Gluten, Milk, Egg and Soya.

"Maple and Pecan" and "Chocolate Hazelnut" will also contain Tree Nuts.

Made in an environment that handles Gluten, Milk, Egg, Tree Nuts, Peanuts, Nitrates and Soya.

Storage

Our brownies will last for 5 days from the day of delivery, store in the fridge and serve at room temperature.

FAQs

How Do I Place An Order?

We take all orders via the website, this process has been designed to be as simple and easy as possible, you simply:

  1. Select your product, add it to the cart.
  2. Choose your delivery or collection date. For posted orders, choose the day you'd like it to arrive.
  3. Pay securely via debit or credit card. You will receive an order confirmation via email once the order has been placed.
What is the shelf life of your bakes?

All our cakes will keep for 5 days after delivery/collection, with the exception of cakes containing fresh fruit, which should be eaten within 2 days.

Our brownies and cookies will also keep for around 5 days and will have a "use by" date on the box.

Can you do a custom cake?

Yes, we do! In addition to the non-custom cake options available on our website, we can also create any cake you can imagine. Simply send us a message through the website to discuss your ideas.

How much notice do you require?

We require 2 days' notice. However, you can order several months in advance. In any case, you can choose the delivery/collection time at the checkout. If you need a cake at short notice, get in touch and we'll see what we can do.

For wedding cakes, we recommend ordering at least 3 months in advance. However, depending on how busy we are, we may have availability at much shorter notice.

Brownies and cookies are delivered Wednesday to Saturday. Order by midnight and we'll post them the next day, so they should arrive the day after. You can also choose a delivery date months ahead.

The Harry Batten team having lunch together by the sea
Award Winning Bakes

From a humble home kitchen to an award-winning bakery, our journey has been shaped by passion and creativity. Today we craft cakes, brownies, and cookies in a wide range of flavours and designs - all handmade with the finest ingredients and delivered with the same care that has defined us from the very beginning

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