Delivery & Collection Information
Our Guarantee
Order Times

We offer FREE delivery on all orders over £60 to the majority of Sussex, Surrey and London. You will be able to choose a delivery/collection date at the checkout when you place your order. After choosing your delivery date, you will either be able to choose our free all-day delivery or a paid-for before midday delivery option. You will receive an email and SMS the day before with your allocated 2 hour delivery time slot. You can collect any of our products, including wedding cakes from our Burgess Hill bakery.

At Harry Batten, we stand behind everything we bake. If something has gone wrong with your order and it's down to us, for example it was damaged before it reached you, it isn't what you ordered, or there's a problem with the quality, we'll put it right. That might be a replacement, a partial refund or a full refund, depending on what's happened.

Just get in touch within 48 hours of receiving your order with your order number, a short description of the problem and a photo, so we can see what's gone wrong.

We can't offer a refund where there's nothing wrong with the bake itself, for example if it simply wasn't to your taste, or if it was damaged after delivery or collection, or wasn't stored as advised.

Any refund goes back to your original payment method and can take 5 to 7 working days to show, depending on your bank. This doesn't affect your statutory rights.

FAQs

How do I place an order?

We take all orders via the website, this process has been designed to be as simple and easy as possible, you simply:

  1. Select your product, add it to the cart.
  2. Choose your delivery or collection date. For posted orders, choose the day you'd like it to arrive.
  3. Pay securely via debit or credit card. You will receive an order confirmation via email once the order has been placed.
What is the shelf life of your bakes?

All our cakes will keep for 5 days after delivery/collection, with the exception of cakes containing fresh fruit, which should be eaten within 2 days.

Our brownies and cookies will also keep for around 5 days and will have a "use by" date on the box.

Can you do a custom cake?

Yes, we do! In addition to the non-custom cake options available on our website, we can also create any cake you can imagine. Simply send us a message through the website to discuss your ideas.

How much notice do you require?

We need 48 hours' notice for most cakes, and you can book up to 18 months ahead. You choose your delivery or collection date when you order. If you need a cake sooner, get in touch and we'll see what we can do.

For wedding cakes, we recommend booking around 3 months ahead, but if we have availability we can sometimes take an order with as little as 48 hours' notice.

Brownies and cookies are delivered Wednesday to Saturday. Order by midnight and we'll post them the next day, so they should arrive the day after. You can also choose a delivery date months ahead.