Delivery & Collection Information
Our Guarantee
Order Times

If your wedding cake is being delivered to your venue, we recommend scheduling delivery on the day of your wedding.

All cakes are delivered before guests arrive—we are unable to deliver once guests have begun arriving.

We offer the following delivery options:

  • Paid time slots: before 11:00am or before 12:00pm
  • Free delivery: an all-day time slot

Our free delivery window is 8:00am–5:00pm (Monday–Friday) and 8:00am–3:00pm (Saturday). If your guests are due to arrive during these hours, you must select one of the paid delivery slots to ensure your cake arrives beforehand.

You will receive an email and SMS the day before delivery with a confirmed 2-hour delivery window.

You are also welcome to collect your wedding cake from our Burgess Hill bakery. All cakes are supplied fully assembled and securely boxed, with an internal support structure. Our packaging has been carefully designed to keep your cake stable and protected, helping to prevent any mishaps during transportation.

At Harry Batten, we stand behind the quality of everything we bake. If you are anything less than fully happy with your order, we will refund you 100% without fuss.

To request a refund, simply contact us within 48 hours of receiving your order and provide your order number along with a brief description of the issue. We may ask for a photo so we can understand what went wrong and improve our service.

Refunds apply to all products, including cakes, brownies, cookies, and seasonal items. Once approved, refunds will be processed back to your original payment method. Please allow up to 5–7 working days for the refund to appear, depending on your bank.

This guarantee does not affect your statutory rights. Your satisfaction is our priority, and we’ll always do our best to make things right.

You can order with as little as 48hrs notice however we would recommend placing your order around 6 months before your wedding to avoid disappointment.

We sometimes have last minute slots available so if you find your self in a bind, let us know and we'll see what we can do.

Ingredients & Allergens

100% Vegetarian.

Contains Gluten, Milk, Egg.

All "Chocolate" flavours will also contain Soya.

"Salted Maple and Pecan" will also contain Tree Nuts.

"Lemon" with also contain Nitrates.

Made in an environment that handles, Gluten, Milk, Egg, Tree Nuts, Peanuts, Nitrates and Soya.

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For 'Free From' Wedding Cakes

"Vegan" Contains: Gluten and Soya

"Gluten Free Cakes" (made without gluten containing ingredients) Contains: EggMilk and Soya.

Made in an environment that handles, Gluten, Milk, Egg, Tree Nuts, Peanuts, Nitrates and Soya.

Storage

If your collecting your wedding cake its best transported in the boot of a reasonably sized car, make sure it stays level. Hold the cake box from underneath and do not press the sides of the box.

We recommend storing your cake in the fridge (ideally in its box) before putting it out on display.

For a 2 tier cake the box size will be 10” x 10” x 15” (LxWxH).

For a 3 tier cake the box size will be 12” x 12” x 20” (LxWxH).

FAQ's

How do I place an order?

We take all orders via the website, this process has been designed to be as simple and easy as possible, you simply:

  1. Select your product, add it to the cart.
  2. Choose your delivery date for cakes or your dispatch date for nationwide delivery or collection date for any product.
  3. Pay securely via debit or credit card. You will receive an order confirmation via email once the order has been placed.
What is the shelf life of your bakes?

All our cakes will keep for 5 days after delivery/collection, with the exception of cakes containing fresh fruit, which should be eaten within 2 days.

Our brownies and cookies will also keep for around 5 days and will have a "use by" date on the box.

Can you do a custom cake?

Yes, we do! In addition to the non-custom cake options available on our website, we can also create any cake you can imagine. Simply send us a message through the website to discuss your ideas.

How much notice do you require?

We require 2 days' notice. However, you can order several months in advance. In any case, you can choose the delivery/collection time at the checkout. If you need a cake at short notice, get in touch and we'll see what we can do.

For wedding cakes, we recommend ordering at least 3 months in advance. However, depending on how busy we are, we may have availability at much shorter notice.

Brownies can be ordered for next-day delivery. Delivery for brownies is available Wednesday, Thursday, Friday, and Saturday. However, you can also choose a delivery date several months in advance.

Award Winning Bakes

From a humble home kitchen to an award-winning bakery, our journey has been shaped by passion and creativity. Today we craft cakes, brownies, and cookies in a wide range of flavours and designs - all handmade with the finest ingredients and delivered with the same care that has defined us from the very beginning

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