Delivery & Collection Information
Our Guarantee
Order Times

If your wedding cake is being delivered to your venue, we recommend delivery on the day of your wedding.

We deliver every cake before guests arrive, as we can't deliver once guests have started arriving.

We offer the following delivery options:

  • Paid time slots: before 11am or before 12pm
  • Free delivery: an all-day time slot

Our free delivery window is 11am to 5pm on Tuesday, 8am to 5pm Wednesday to Friday and 8am to 3pm on Saturday. If your guests are due to arrive during those hours, please choose one of the paid slots so your cake arrives beforehand.

You'll get an email and text the day before with your 2 hour delivery window.

You're also welcome to collect your wedding cake from our Burgess Hill bakery. All cakes come fully assembled and securely boxed, with an internal support structure, and our packaging is designed to keep your cake stable and protected on the journey.

At Harry Batten, we stand behind everything we bake. If something has gone wrong with your order and it's down to us, for example it was damaged before it reached you, it isn't what you ordered, or there's a problem with the quality, we'll put it right. That might be a replacement, a partial refund or a full refund, depending on what's happened.

Just get in touch within 48 hours of receiving your order with your order number, a short description of the problem and a photo, so we can see what's gone wrong.

We can't offer a refund where there's nothing wrong with the bake itself, for example if it simply wasn't to your taste, or if it was damaged after delivery or collection, or wasn't stored as advised.

Any refund goes back to your original payment method and can take 5 to 7 working days to show, depending on your bank. This doesn't affect your statutory rights.

You can book your wedding cake up to 18 months ahead. We recommend booking around 3 months before your wedding, but if we have availability we can sometimes make it with as little as 48 hours' notice.

If you're in a bind with a last-minute date, let us know and we'll see what we can do.

FAQs

Can we try the flavours first?

Yes. Our Wedding Cake Taster Box has six of our wedding flavours, or order both boxes to try all twelve. There are vegan and gluten friendly versions too. We post them free anywhere in the UK on Wednesdays, so they arrive on the Thursday.

Do you deliver to our venue?

Yes. Our own drivers deliver wedding cakes free to venues across Sussex, Surrey and south London, and we always arrive before your guests. We recommend delivery on the day of your wedding, and there are paid early time slots if your guests arrive during our free delivery window. You can check your venue's postcode here, or collect from our Burgess Hill bakery.

Does the cake arrive ready to display?

Yes. Every wedding cake arrives fully assembled and securely boxed, with an internal support structure. Our 3 tier cakes have a support column through the middle, and the small hole it leaves in the top is covered by the flowers or fruit. If you're providing your own flowers, your florist or someone from your wedding party will need to add them at the venue.

How do I place an order?

We take all orders via the website, this process has been designed to be as simple and easy as possible, you simply:

  1. Select your product, add it to the cart.
  2. Choose your delivery or collection date. For posted orders, choose the day you'd like it to arrive.
  3. Pay securely via debit or credit card. You will receive an order confirmation via email once the order has been placed.
What is the shelf life of your bakes?

All our cakes will keep for 5 days after delivery/collection, with the exception of cakes containing fresh fruit, which should be eaten within 2 days.

Our brownies and cookies will also keep for around 5 days and will have a "use by" date on the box.

Can you do a custom cake?

Yes, we do! In addition to the non-custom cake options available on our website, we can also create any cake you can imagine. Simply send us a message through the website to discuss your ideas.

How much notice do you require?

We need 48 hours' notice for most cakes, and you can book up to 18 months ahead. You choose your delivery or collection date when you order. If you need a cake sooner, get in touch and we'll see what we can do.

For wedding cakes, we recommend booking around 3 months ahead, but if we have availability we can sometimes take an order with as little as 48 hours' notice.

Brownies and cookies are delivered Wednesday to Saturday. Order by midnight and we'll post them the next day, so they should arrive the day after. You can also choose a delivery date months ahead.